THE FUTURE IS HERE
Upgrade NowFrequently Asked Questions
What is eSIM?
A digital SIM built into your phone — connect to the U9 network without inserting a card.
How can I check if my phone supports eSIM?
Look for “Add eSIM” under your phone’s mobile network settings, or ask at a U9 store.
How can I buy a new U9 eSIM?
Visit a U9 store with your NRC — you receive a QR code to scan.
Can I convert my current U9 number to eSIM?
Yes — your number and balance stay the same.
What if I lose the QR code?
Request a new one at a U9 store; the old code is cancelled.
Can I switch my eSIM to a new phone?
Yes, as long as the new handset supports eSIM.